Refund policy

Returns & Exchanges

For food safety and quality reasons, we do not accept returns or exchanges of food products, whether opened or unopened, for change of mind or ordering errors.

However, we stand behind the quality of our products and will help resolve problems with your order.

Damaged, Missing, or Incorrect Items

Please check your order when it arrives and contact tansi@mitsoh.com within seven days of delivery if anything is damaged, missing, or incorrect.

Include your order number, a description of the issue, and photos where applicable. For product concerns, please also include the lot code and best-before date.

If we confirm an issue with your product or order, we’ll arrange an appropriate replacement or refund at no additional cost to you.

If you discover a quality or safety concern later, contact us promptly. Do not consume affected products or send them back unless our team instructs you to do so.

Order Changes & Delivery Issues

Need to change or cancel your order? Contact us as soon as possible. We’ll do our best to help, but changes may not be possible once processing has begun.

If your delivery is overdue or tracking shows delivered but you haven’t received it, contact us so we can investigate with the carrier.

This policy does not limit your rights under applicable consumer protection laws.